pom77 Casino & Sportsbook FAQ

We at pom77 require one government-issued ID and a selfie of you holding that ID for identity verification. Accepted documents include your national ID card, passport, or driver's licence. The document must be current and clearly show your photograph, full name, and date of birth. We process verification requests within one working day. If you are in Jakarta, Bandung, or Surabaya and have difficulty obtaining a clear photo, you can contact our support team to arrange alternative verification. Once approved, you can withdraw funds to any payment method. If your submission is rejected, we will send you a message explaining why and invite you to resubmit.

If you forget your password, click the "Forgot password?" link on our login page. Enter your email address or username, and we will send you a password-reset link to your registered email. Follow the link to create a new password. The link expires after two hours for security. If you do not receive the email, check your spam folder or contact our support team with proof of your identity. We can verify your account via your registered mobile number or identity document and help you regain access. Do not share your password with anyone, and update it regularly to keep your account secure.

We at pom77 accept deposits in a range designed to suit different users. Minimum deposits vary by payment method—e-wallets such as DANA, e-wallet, mobile banking, local payment, and online payment have lower minimums, while e-wallet and virtual-account transfers (mobile banking, local payment, online payment, e-wallet) may have slightly higher thresholds. There are no maximum account preferences, though your payment provider may impose their own ceilings. All deposits are processed instantly and arrive in your account with zero fees. If you have questions about minimum deposits for your chosen payment method, contact our support team before completing a transfer.

If your deposit transfer fails to arrive within a few minutes of initiation, check your payment provider's app or website to confirm the transaction status. Some delays occur due to connectivity or bank processing. If the transaction was deducted from your account but did not reach pom77, your payment provider will reverse the charge within 1–3 business days. Contact our support team with your transaction ID and screenshot showing the failed transfer. We will investigate and process a manual credit if needed. For withdrawals, once we initiate the payment to your registered account, any further delay is the responsibility of your bank or e-wallet provider. Always withdraw to your original payment method to avoid complications.

We at pom77 cover major football leagues and tournaments, including Liga 1, Piala Indonesia, Champions League, Premier League, and other international competitions. We also offer live markets on major events such as Piala AFF. Each match settles based on official sources—we monitor results from league authorities and replay official goals if there is a dispute. You can browse upcoming fixtures in our sportsbook section and place orders during live or pre-match windows. We also offer live-dealer tables running blackjack, roulette, baccarat, and Dragon Tiger throughout the day, as well as slot games such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets on Mobile Legends, Free Fire, and PUBG Mobile are available during tournament schedules.

Bonus offers on pom77 come with standard terms—typically a matching bonus on your first deposit, subject to rollover conditions. We do not publish fixed bonus amounts; instead, we describe offers as "an attractive welcome bonus" or "a new-customer incentive." All bonuses carry minimum odds, maximum stake, and time-limit conditions. Read the terms carefully before accepting a bonus, as they define how much you must wager before withdrawing bonus funds. Some bonuses apply only to specific markets or game categories. If you are unsure whether a bonus applies to your market choice, contact our support team before placing your first order. We recommend reviewing bonus terms before depositing to ensure the conditions suit your intended play.

Your pom77 account dashboard lets you change your password, update your registered email and mobile number, and manage your payment methods. You can also request account closure or recovery if you believe your credentials have been compromised. We do not offer account preferences, spending caps, or session timers—these are your responsibility to manage yourself. If you lose access to your account, contact our support team with proof of identity and we will help you regain control. We use encrypted login and standard security protocols to protect your data. Never share your password with anyone, including pom77 staff—we will never ask for it. If you notice suspicious activity on your account, change your password immediately and contact support.

Our support team responds in English during business hours via email and live chat. We handle inquiries about account creation, KYC verification, deposit and withdrawal issues, settlement disputes, game rules, and technical problems. Response times depend on inquiry volume, but we aim to reply within a few hours during peak times. For account issues outside business hours, send an email and we will respond the next business day. If you are in Medan, Semarang, Yogyakarta, or another region and have trouble with mobile banking, local payment, or other local payment methods, our team can assist with troubleshooting. We are committed to resolving account and payment issues fairly and transparently. Always include your username, transaction ID, and a clear description of your problem when you contact support.