pom77 Platform Account Terms

We at pom77 set out our account terms to define the conditions under which we offer our services. These terms govern how you create and maintain an account, deposit and withdraw funds, and engage with our markets. By registering on pom77, you agree to these terms in full. We encourage you to read them carefully so you understand your rights and our obligations.

Our services are available only where local law permits. If you are in a jurisdiction where our platform operates legally—such as Jakarta, Surabaya, Bandung, or another supported region—you may access our offerings. We do not offer our services in jurisdictions where online gaming is prohibited by law. It is your responsibility to verify that your use of pom77 complies with your own jurisdiction's regulations.

These terms cover account eligibility, deposit and withdrawal procedures, bonus conditions, dispute resolution, and our commitment to fair play and data protection.

Account Eligibility and Registration on pom77

When you open an account with us on pom77, we require you to provide accurate personal information: your full legal name, date of birth, email address, and phone number. You confirm that you are at least 18 years old and legally permitted to engage in online gaming in your jurisdiction. We verify this information during account setup and during the KYC (Know Your Customer) process, which occurs when you request your first withdrawal.

We ask you to set a strong password and keep it confidential. You are responsible for all activity on your account. If you believe your account has been compromised, contact us immediately so we can secure it. We will never ask you for your password via email or phone; any such request is fraudulent.

We reserve the right to refuse service to users who do not meet our eligibility criteria, who provide false information, or who breach these terms. If we close your account, we will return any remaining balance to your registered payment method within standard processing times.

Deposits and Withdrawals on pom77

We accept deposits via six e-wallet channels—DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet—and virtual-account transfers from four major Indonesian banks: mobile banking, local payment, online payment, and e-wallet. Deposits are processed immediately upon receipt, and your account balance updates instantly. We do not charge deposit fees; your full transfer amount arrives in your pom77 wallet.

Before you can withdraw, we require account verification. You must provide a clear photo of your national ID and a recent selfie matching that ID. Our team reviews these documents during business hours and typically completes verification within one working day. Once verified, you can withdraw at any time. Withdrawals return to your original payment method—the same e-wallet or bank account you used for deposit—unless you request an alternative verified destination.

E-wallet withdrawals typically settle within moments. Bank virtual-account withdrawals follow your bank's standard clearing window, which we specify at the time of request. We do not hold withdrawal requests without cause. If a transaction triggers our fraud-prevention checks, we contact you for additional verification before processing. Withdrawal processing is free; we do not deduct fees from your requested amount.

Bonus Terms on pom77

From time to time, we offer promotional bonuses to new and existing users. Any bonus offer will specify its terms: eligibility requirements, turnover conditions (if applicable), expiry dates, and any game or market restrictions. When you accept a bonus on pom77, you agree to those specific terms. Bonuses are non-transferable and cannot be withdrawn as cash unless explicitly stated in the offer.

We reserve the right to cancel or modify bonus offers at any time. If we determine that a bonus has been claimed fraudulently or through system error, we will void it and remove any resulting balance. We do not offer bonuses to users who breach these terms or engage in abuse of our platform.

Market Settlement and Dispute Resolution on pom77

We settle all markets based on official outcomes from the relevant league, tournament, or draw authority. Football results are based on official league scoresheets; live-dealer game outcomes are determined by real-time dealer action; lottery draws are conducted using certified random-number generators. If a match is postponed, abandoned, or overturned by league decision, we follow the official ruling and settle accordingly.

If you believe a settlement is incorrect, you have seven days to lodge a dispute. Contact our support team with your account details and a description of the issue. We will review the market rules, the official outcome, and our calculation. If we find an error, we will correct your balance immediately. If we find no error, we will explain our settlement in detail. Our decision is final once we have provided our explanation.

Fair Play and Account Conduct on pom77

We are committed to fair play and transparent operations. Our live-dealer games are streamed from professional studios; our lottery draws use certified random-number generators; our market odds are set dynamically based on authentic betting patterns. We do not manipulate outcomes, offer rigged games, or hold back legitimate winnings.

We prohibit certain account behaviors: using multiple accounts to exploit bonuses, colluding with other players, using automated tools to scrape data or place selections, or engaging in any activity that breaches these terms or applicable law. If we detect such behavior, we will close your account and forfeit any associated balance. We do not tolerate fraud, abuse, or attempts to circumvent our security measures.

We operate pom77 with integrity and transparency. Our commitment is to settle fairly, respond promptly to disputes, and protect your account and data.

Data Protection and Privacy on pom77

We encrypt all communication with our servers and store your personal information securely. Your password is hashed and never stored in plain text. We do not share your data with third parties except where required by law (such as anti-money-laundering authorities) or where necessary to process your payments (such as sharing bank account details with payment processors).

You can request a copy of your data or ask us to delete your account at any time. We will comply within standard timeframes, except where we are required to retain information for regulatory or legal reasons. Our full privacy policy is available on pom77; these terms incorporate it by reference.

Jurisdiction and Service Availability

We at pom77 operate in supported jurisdictions only. Our services are available where local law permits and we have determined that providing them is lawful. We continuously monitor legal changes in regions where we operate. If the legal status changes in your jurisdiction, we will notify you and may suspend or terminate service with reasonable notice.

You are solely responsible for determining whether your access to pom77 is permitted by your jurisdiction's law. We provide our services "as is" and make no warranty that access from your location is legal. If you access pom77 from a jurisdiction where it is prohibited, you do so at your own risk and you indemnify us against any legal consequences.

Limitation of Liability

We provide pom77 on an "as is" basis. We do not guarantee uninterrupted service or that our platform will be free of errors. To the extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of pom77, including loss of earnings or data.

Our total liability to you for any claim is limited to the amount you have deposited with us in the 12 months preceding the claim. This limitation applies to all claims, whether in contract, tort, or otherwise.

Term and Termination of Your pom77 Account

Your account remains active as long as you comply with these terms and local law permits our service in your jurisdiction. We may terminate your account immediately if you breach these terms, provide false information, engage in fraud, or attempt to circumvent our security or compliance measures. We will provide notice where practicable, except in cases of suspected fraud or immediate risk.

Upon termination, we will return any remaining balance to your registered payment method within standard processing times. Any outstanding disputes will be resolved according to our settlement procedures before closure is completed.

Changes to These Terms

We may amend these terms at any time. We will announce material changes on pom77 and provide at least 30 days' notice before they take effect. Your continued use of our platform after the notice period constitutes acceptance of the amended terms. If you do not agree with changes, you may close your account and request withdrawal of your balance.

Contact and Support

If you have questions about these terms, your account, or any aspect of pom77, contact our support team via email or live chat. We respond in English during business hours and aim to address all inquiries within a few hours. For urgent account security issues, we prioritize your request and respond as quickly as possible.

These terms are effective from the date you accept them and remain in effect until your account is closed. We operate pom77 with transparency and fairness, and we expect the same conduct from our users.